Need Help With Mailchimp?
We’re a New Zealand-based Mailchimp Pro Partner. Local support, plain English, no waiting.
Setup, troubleshooting, automations, list management and monthly account care – sorted.
Mailchump
confused · overpaying · unsupported
Mailchimp Genius
your account, looked after every month
Looking for a Mailchimp Support Number in NZ?
Mailchimp doesn’t have a New Zealand phone number or a local support desk. If you need help today, Spike provides direct Mailchimp support to NZ businesses – from a team that has been doing this since 2004.
Monday – Friday · 9am to 5pm NZ time
Common Mailchimp Problems We Sort Every Week
If it’s Mailchimp-related, we’ve seen it, and we can help.
Your Mailchimp Account, Looked After Every Month
We look at your account every month, do the things no one ever gets around to, and send you a report that actually makes sense. First month free on either plan.
Genius Lite
+ GST · First month free
For businesses that want an expert eye on their account every month without the fuss.
- ✓ Monthly account health check
- ✓ List hygiene – archive cold contacts to reduce your billing
- ✓ Deliverability review
- ✓ Plain-English monthly report: what happened, what we’d change
- ✓Email support
Genius Plus
+ GST · First month free
For businesses that want regular check-ins, proactive recommendations, and someone who actually knows their account.
- ✓ Everything in Genius Lite
- ✓ One 30-minute Zoom call per month
- ✓ Subject line and A/B test recommendations
- ✓ Welcome email and automation review
- ✓ Internal account plan – we track your history so you don’t have to
- ✓ Priority email support
One-off help available at $135/hr · No credit card required · No lock-in contract · Cancel anytime
Get Your First Month Free
No credit card. No contract. No setup fee. Just a local Mailchimp expert looking after your account every month and a report that actually makes sense.
Why NZ Businesses Choose Spike for Mailchimp Support
20+
Years experience
Doing email marketing since 2004 – longer than most tools have existed.
Pro
Mailchimp Partner
Direct access to Mailchimp’s partner support channel for faster escalations.
NZ
Based in Auckland
Real people, your time zone, your phone number. No tickets. No waiting until tomorrow.
100s
Of businesses helped
From sole traders to national retailers – we’ve seen every Mailchimp setup imaginable.
In Their Own Words
Gilmours
Thanks to your amazing team – they really make it easy for us.
Gilmours
Samuel Joseph
Thanks for the epic work you have done! I am so happy with the outcome and look forward to getting some results and feedback!
Samuel
Noel Leeming
Spike makes it easy for us to remain proactively engaged with our customers.
Noel
Thin Lizzy
Just wanted to flick you guys an email to just say a well done and thank you on how great the emails are looking this week!
Kendall Brown
TUF (Thriving Under Fire)
Thank you Spike! 🙏 These headers look really good. I appreciate having these options from your creativity.
John Faisandier
Integrity Solutions
Thank you for your help with our mail out. Our customers were very happy.
Megan Brice
Dental Practices
Hi guys, love the monthly reports!
Dr Tony Dey
Questions We Get Asked
Is there a Mailchimp support phone number in New Zealand?
No. Mailchimp doesn’t have a dedicated New Zealand support number. Spike fills that gap — call us on 09 820 9860 during business hours for local, plain-English Mailchimp help.
How do I contact Mailchimp directly?
Mailchimp provides email and chat support depending on your plan. As a Mailchimp Pro Partner, Spike also has direct access to their partner support channel — which means faster escalations when things get tricky.
Does Mailchimp have phone support?
Mailchimp only offers phone support on their Premium plan, which starts at around $500 USD per month. For all other plans, support is chat and email only with variable wait times. Spike offers local phone support regardless of which Mailchimp plan you are on.
What's included in the free first month?
Your first month on either Genius Lite or Genius Plus is completely free — no credit card required. We connect to your Mailchimp account, run through our monthly checklist, do the work included in your plan, and deliver your first report. You decide after that whether to continue. No pressure either way.
What if I just need a one-off fix?
No problem. One-off support is available at $135/hr. Book a call, tell us what’s broken, and we’ll sort it.
Can you set up Mailchimp for me from scratch?
Yes. We can set up your account, authenticate your domain (SPF, DKIM, DMARC), build your first template, and get your first campaign sent — usually within five working days. See our Fast Start package for details.
Can you help connect Mailchimp to Shopify?
Yes. We connect Mailchimp to Shopify, set up abandoned cart emails, product recommendation automations, and post-purchase follow-up sequences.
Can you train my team on Mailchimp?
Yes. We offer one-on-one Mailchimp training via Zoom, recorded so your team can refer back to it whenever needed.
Can you clean our database?
Yes — and this is usually one of the first things we do. Removing duplicates, archiving cold contacts, running re-engagement campaigns, and tidying suppression lists can often reduce your Mailchimp billing significantly. Most accounts have more contacts than they realise they are paying for.
How much does ongoing Mailchimp support cost?
Our Mailchimp Genius plans start at $99/month +GST for Genius Lite and $149/month +GST for Genius Plus. The first month is free on either plan with no credit card and no lock-in contract. One-off work is available at $135/hr.
Ready to stop wrestling with Mailchimp?
First month free. No credit card. No contract. Cancel anytime.
