Welcome to this week’s MondayMotivator.
Welcome to this week’s MondayMotivator!
It has been proven that people buy from friends and that the highest form of public relations is human relations. To have a lasting business bond you have got to first develop the human bond.
- Have you ever been left on hold for too long and hung up the phone frustrated?
- Have you ever felt uncomfortable because someone was “selling” you their service before listening to what you really want?
- Have you ever been greeted in an rude or indifferent manner?
Like most people, it doesn’t take long before you start thinking about using another business. Businesses can spend a fortune on advertising to have it all blown by the way they answer the phone.
Success is all about the small things, smiles, personal follow up and listening.
Have a terrific week and remember the small things. No one likes to deal
with a robot…
Glenn “Mr iRoboto” Edley
P.S. A smart man named Tez told me something his mate had told him a few years earlier, “Social skills pay the bills.” Something to remember next time you’re doubting that the customer is always right 🙂
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