Air NZ CEO chides IBM over yesterday’s outage – we could all learn something from Rob

However this internal email got out I think we could all learn a thing
or too from Rob Fyfe about how to nicely put that IBM…., well I’m
not going to write it but you know what I mean, they really stuffed


Internal email shows frustration at crash that affected check-in,
bookings and call centre
By Randal Jackson Wellington

Air New Zealand chief executive Rob Fyfe has lashed out at IBM in an
internal email about yesterday’s mainframe crash that crippled
services and disrupted thousands of passengers.

“In my 30-year working career, I am struggling to recall a time where
I have seen a supplier so slow to react to a catastrophic system
failure such as this and so unwilling to accept responsibility and
apologise to its client and its client’s customers,” he says.

“We were left high and dry and this is simply unacceptable. My
expectations of IBM were far higher than the amateur results that were
delivered yesterday, and I have been left with no option but to ask
the IT team to review the full range of options available to us to
ensure we have an IT supplier whom we have confidence in and one who
understands and is fully committed to our business and the needs of
our customers.

Read the story here

Hat tip @nzben