@jasonfried has compiled a great list of the four letter words to look out for when you’re working. I would also add in two three letter words: pop and wow.
Print Jason’s list out so that when you hear them you can ask better questions and not waste time.
Client: I NEED this today.
Client: I’ve got some changes.
You: Doesn’t this NEED to be delivered today?
Client: Oh no, this can go tomorrow.
You: ARGH! #ruinedyourworkflowfornothing.