Basketball season is upon us (and the holiday season), and as a fan of the sport, I was reading about John Wooden who is widely considered the best collegiate basketball coach in history, and one of the best coaches in any sport ever. I walked away thinking that managing and email program is a great deal like coaching a basketball team. Both require the mastery of fundamental skills, dedication, focus, and practice.
Even though Wooden was focused on the task at hand, great basketball, he took real pride in the successful professionals and citizens that came out of his program, even if they didn’t go to the NBA. He required players attend classes, get good grades, and become part of the community. He was tough, consistent, fair, and open-minded. The same should apply to all the teams you manage, especially email which requires a high-level of skill mastery.